Support and getting help

One address reaches Potloc’s support team for everything on the platform:

Write in English or French. Write from the email address on your Potloc account when the request touches the account itself.

What to include

For a question about a survey or a report:

the link to the page you were on (a survey, a report or a board URL is the fastest way for us to find it);
what you expected and what happened instead;
a screenshot if the problem is visual, and roughly when it happened.

For a problem signing in, say which method you were using: password, Google, Microsoft or your organisation’s single sign-on. Never include a password.

Which questions go where

You want to…	Go to
Get access to a survey, or a different role on it	The colleague who manages the survey; Potloc if you are unsure who
Change the email address on your account, or delete the account	support@potloc.com
Set up or enforce single sign-on for your organisation	support@potloc.com, see SSO
Run a security review or get a copy of a report	trust.potloc.com
Report something you believe is a security issue	support@potloc.com
Get help with the MCP server, or send feedback on its tools	MCP support and changelog

Questions about the research itself (the questionnaire, the sample, the fieldwork) go to the Potloc team running your engagement.